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The Practice Manager role at Oak Street Health involves leading and managing operations for a primary care clinic, supervising a clinical and non-clinical team while ensuring patient satisfaction and clinical outcomes. The role requires managing clinic operations, staff development, achieving performance metrics, and fostering a patient-centric environment.
Job Responsibility:
hire, train, supervise, coach, mentor and manage a multi-disciplinary team of 15+
ensure the center is a great place to work and our teams are engaged and thriving
build a culture of engagement and demonstrate the Oaky values and service behaviors at all times
ensure clinic operations are running smoothly and safely on a daily basis
ensure providing an unmatched patient experience and provide service recovery as needed
drive results for patients in Oak Street Health's care model by following quality standards and best practices
lead the implementation of in-clinic operational initiatives
oversee clinical and community areas including handling building-related issues
partner with the Center Medical Director and Outreach Manager to lead the center as part of a leadership triad
Requirements:
2 or more years of experience in a supervisory role
ability to work flexible hours as needed, with occasional evenings
proficient PC skills
US work authorization
bachelor's or master's degree in a related field (preferred)
5 or more years of experience in a supervisory role within a clinical setting (preferred)
fluency in Spanish or other languages spoken by people in the communities we serve (preferred)
experience successfully driving teams towards achievement of metrics (preferred)
experience with Google Suite (preferred)
Nice to have:
bachelor's or master's degree in a related field
experience with Google Suite
fluency in Spanish or other languages spoken by people in the communities we serve
experience successfully driving teams towards achievement of metrics
What we offer:
paid vacation, sick time, and investment/retirement 401K match options
health insurance, vision, and dental benefits
opportunities for leadership development and continuing education stipends
new centers and flexible work environments
opportunities for high levels of responsibility and rapid advancement
affordable medical plan options
no-cost programs including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
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