Principal Business Analyst

• Conduct business process analysis and solution design to optimize workflows within the digital healthcare ecosystem
• Develop and document functional specifications that align with business needs and system capabilities
• Partner with stakeholders to translate business requirements into digital solutions, ensuring feasibility and alignment with organizational goals
• Provide analytical support and feasibility assessments for new initiatives, considering technical and operational constraints
• Research and recommend process improvements, policy adjustments, and governance frameworks to support digital transformation
• Drive stakeholder engagement and consultation across clinical, technical, and operational teams to facilitate successful solution delivery
• Collaborate with vendors and internal teams to ensure seamless implementation and adoption of digital solutions
• Support Agile teams by refining backlog items, participating in sprints, and ensuring user stories align with business objectives
• Promote change management strategies to ensure effective adoption of new digital workflows
• Adhere to health and safety standards, service quality guidelines, and compliance requirements
• Ensure patients and other staff are treated fairly and with mutual respect and understanding, regardless of cultural, religious, ethnic and linguistic backgrounds, gender, identity, ages or abilities
• Follow defined service quality standards, occupational health and safety policies and procedures relating to the work being undertaken to ensure high quality, safe services and workplaces

• Proven experience in Agile Business Analysis, particularly in digital health or clinical system implementations
• Agile certification (e.g., SAFe, CSM, CSPO) is preferred
• Experience working with Health systems and stakeholders is required
• Familiarity with low-code/no-code application development platforms and their role in healthcare transformation
• Experience with outpatient department workflows, waitlist management, and referral systems is highly desirable
• Strong analytical, problem-solving, and stakeholder management skills
• Ability to work collaboratively in a multidisciplinary environment, engaging technical teams, vendors, and healthcare professionals

Experience with outpatient department workflows, waitlist management, and referral systems

• Equal employment opportunities
• Embracing diversity