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As a Principal Engineer on the ITSM team, you will get the opportunity to work on cutting-edge AI and ML algorithms that help modernize IT Operations by reducing MTTR (mean time to resolve), and MTTI ( Mean time to identify). You will use your software development expertise to solve difficult problems, tackling complex infrastructure and architecture challenges. You will have the opportunity to lead engineers to drive involved projects from technical design to launch. You will also collaborate with other teams and internal customers to set expectations, gather input, and communicate results.
Job Responsibility:
Shape the future of AIOps
Master Generative AI
Become a machine learning maestro
Collaborate with diverse minds
Make a tangible impact
Routinely tackle complex architectural challenges, spar with other principal engineers to build ML pipelines and models that scale for thousands of customers
Lead code reviews & documentation as well as take on complex bug fixes, especially on high-risk problems.
Develop leadership skills
Requirements:
10+ years of total experience
Fluency in Python
Solid understanding of machine learning concepts and algorithms, including supervised and unsupervised learning, deep learning, and NLP
Familiarity with popular ML libraries like sci-kit-learn, Keras/TensorFlow/PyTorch, numpy, pandas
Good Understanding of Machine Learning project lifecycle
Experience in architecting and implementing high-performance RESTful microservices (API development for ML Models)
Familiarity with MLOps and experience with scaling and deploying Machine Learning models
Nice to have:
Experience with cloud-based machine learning platforms (e.g., AWS SageMaker, Azure ML Service, Databricks)
Experience with MLOps tools (MLflow, Tecton, Pinecone, Feature Stores)
Experience with AIOps or related fields like IT automation or incident management
Experience building and operating large-scale distributed systems using Amazon Web Services (S3, Kinesis, Cloud Formation, EKS, AWS Security and Networking)
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