Principal Product Designer

• Drive the UX Roadmap and strategy framework through partnership with key leaders and other Principal Designers to ensure cohesive product experience across lines of businesses
• Act as an evangelist for design thinking, partnering with key leaders to demonstrate how design empowers the creation of better digital products
• Lead a design and user experience team in the creation of enterprise applications, design frameworks, visual libraries, and scalable interface assets
• Collaborate with Engineering key leaders to understand and identify tech possibilities and constraints on LOB and company
• Partner with Engineering key leaders to create new opportunities to develop tech capability that can enhance customer experience on LOB/enterprise level
• Provide constructive feedback on peer user experience design reviews that’s focused on the big picture and future enterprise vision
• Create high-level UX assets (workflow, customer journey map, prototype, etc.)
• Solve complex customer experiences while building beautiful, usable interfaces
• Collaborates with Researchers, other Principal designers and vendors to maintain consistency across the digital ecosystem and organization
• Demonstrates ability to work with highly technical teams and handle multiple projects in a fast-paced environment
• Analyze research data findings to well understand customer pain points, identify business opportunities, and create a compelling story to drive customer-centric design solutions
• Influence LOB/enterprise key leadership team by providing design recommendations backed with sound design reasons and solid customer-centric data
• Strong problem-solving skills and can think strategically about design impact
• Guide, mentor and inspire other designers in the team, keeping up with the design industry evolution including best practices, new trends and technologies
• Work independently on projects with direction from Design Manager and Product Manager
• Partner with teammates to provide feedback and direction to ensure intuitive and innovative solutions and drive consistency following established design principles, guidelines and patterns
• Collaborate internally and externally to continuously evolve team processes and design practice
• Be able to adapt and evolve working styles and processes
• Create an environment that fosters internal and cross team collaboration
• Embrace challenges and be able to pivot if necessary

• Bachelor's degree in human-centered design, computer science, research, or related work experience in Service
• 7+ years of experience in user experience, digital strategy, or product management
• 5+ years' experience working with Figma
• Demonstrated ability to lead highly technical, complex projects with cross-functional teams of strategists, designers, and engineers
• Willingness to roll up sleeves and lead by example
• Outstanding interpersonal, communication, presentation, data analysis, and storytelling skills
• Excellent collaborator and communicator
• Demonstrates a high level of executive accountability, initiative, flexibility, and the ability to prioritize resource workload to efficiently deliver results
• Comfortable working in an ambiguous environment
• Exceptional portfolio of work spanning multiple design projects that represent complex experiences related to Service
• At least 18 years of age
• Legally authorized to work in the United States

Design of AI-enabled features and interaction

• Annual bonus or periodic sales incentive or bonus
• Medical, dental and vision insurance
• Flexible spending account
• 401(k)
• Employee stock grants
• Employee stock purchase plan
• Paid time off
• Up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs