Principal Product Manager – Developer & Partner Enablement, NaaS

• Define and own the developer and partner support vision, strategy, and roadmap
• Develop best-in-class developer experiences, including self-service APIs, SDKs, CLI tools, and technical documentation
• Partner with product managers, engineering, and sales engineering teams to design scalable partner onboarding experiences
• Advocate for developer-friendly API design and ensure ease of integration for partners and customers
• Lead efforts to build and maintain developer sandboxes, partner portals, API documentation, and troubleshooting guides
• Serve as a technical liaison for partners and customers, guiding them through technical evaluations, API integrations, and deployment
• Support the pre-sales process by assisting customers with technical assessments, proof-of-concepts (POCs), and demos
• Lead post-sales customer onboarding, ensuring smooth implementation, API adoption, and integration success
• Troubleshoot customer issues during and after integration
• Establish and manage a technical support escalation process
• Define and maintain structured onboarding processes
• Develop and oversee project plans for customer implementations
• Ensure customers have clear documentation, training materials, and best practices
• Track customer progress, providing regular updates, risk mitigation, and proactive support
• Work with account teams, customer success managers, and engineering to ensure post-launch success and retention
• Own and prioritize the backlog for developer tools, SDKs, partner onboarding experiences, and technical documentation
• Work closely with engineering, DevOps, and API teams to ensure platform capabilities meet performance, security, and scalability standards
• Establish release management processes for developer-facing tools
• Ensure compliance with security, data privacy, and regulatory standards
• Continuously track developer and partner adoption metrics
• Develop adoption strategies to drive developer engagement and API usage
• Identify and resolve technical gaps and pain points
• Advocate for automation, AI-driven enhancements, and self-service tooling
• Mentor and coach technical product managers, sales engineers, and developer advocates
• Promote a growth mindset, driving team learning, upskilling, and professional development
• Influence senior leadership, shaping the enterprise-wide developer support and partner enablement strategy
• Lead executive-level discussions, presenting developer adoption metrics, partner enablement success, and platform impact

• Bachelor's Degree in Engineering, Computer Science, Business, or related field
• 10+ years of Product Management experience, ideally in developer platforms, APIs, or enterprise SaaS
• Proven track record of leading technical onboarding, partner integrations, and developer platform management
• Strong experience in pre-sales and post-sales technical support, working directly with customers and partners
• Deep expertise in API management, SDK development, cloud platforms, and developer tooling
• Strong experience in technical program management and structured project management for customer implementations
• Knowledge of Agile methodologies, backlog management, and release planning
• Experience with AI/automation-driven developer tools and API lifecycle management (a plus)
• Ability to influence senior executives, cross-functional teams, and engineering leadership
• At least 18 years of age
• Legally authorized to work in the United States

Experience with AI/automation-driven developer tools and API lifecycle management

• Competitive base salary and compensation package
• Annual stock grant
• Employee stock purchase plan
• 401(k)
• Access to free, year-round money coaches
• Medical, dental and vision insurance
• Flexible spending account
• Paid time off
• Up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs