Principal Software Engineer, PagerDuty

PagerDuty

Location:

United States

Category:

IT - Software Development

Contract Type:

Employment contract

Salary:

192000.00 - 319000.00 USD / Year

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Job Description:

PagerDuty is seeking a highly experienced Principal Engineer to lead the technical vision and drive architectural design across four high-impact teams in PagerDuty’s Operations Cloud Platform division. In this role, you will partner closely with product management and engineering leadership to define and execute a long-range technical strategy that supports our rapidly evolving SAAS platform. This is an exciting opportunity as you will be a trusted advisor, a hands-on architect, and a mentor to engineers across multiple domains—including authentication and authorization, monetization, developer ecosystems, and account administration—ensuring that our technology scales effectively while maintaining quality and security.

Job Responsibility:

Define and articulate the long-range technical roadmaps and architecture for our core SaaS platform
Develop, prototype, and implement complex, scalable solutions in collaboration with cross-team leaders across our Authentication and Authorization, Monetization and Entitlements, the Developer Ecosystem and Public APIs, and Account and Admin Experience teams
Evaluate new technologies and design innovative solutions that drive platform evolution over a 3–5 year horizon
Act as a technical leader and consultant across multiple teams, breaking down ambiguous problems and translating them into effective engineering solutions
Foster a culture of collaboration by mentoring engineers, facilitating technical discussions, and ensuring that design decisions are clearly articulated across the teams
Oversee and contribute to the technical design and evolving architecture of critical systems
Ensure that designs meet rigorous standards in coding, reliability, scalability, security, and cost efficiency
Provide guidance on technical decisions that align with short-term project needs and long-term strategic goals
Serve as a technical resource for high-impact projects and complex problem-solving
Coach and mentor Senior and Staff engineers, establishing development standards and fostering a learning environment
Work closely with Product Managers, Engineering Managers, and other stakeholders to prioritize engineering initiatives that align with overall business objectives, including customer experience, cost optimization, and operational excellence
Ensure that each team’s roadmap is harmonized with the overarching technical vision
Lead efforts to evaluate emerging technologies and create prototypes that address complex challenges within our platform
Use data-driven approaches to validate architectural ideas and measure their impact on system performance and customer success

Requirements:

At least 12 years of demonstrated hands-on experience in software engineering, architecture, and design at leading SaaS companies
Proven record of delivering enterprise-scale platforms and driving significant technical change across multiple teams or domains
Deep expertise in backend architectures, including microservices, APIs, and cloud-native technologies
Proficiency in modern programming languages (e.g., Java, Go, Python, Elixir, Ruby, or similar), strong foundations in distributed systems, security practices, and cost-effective scaling strategies
Proven ability to define and communicate a long-term technical roadmap that impacts business strategy
Experience leading cross-team architecture discussions, building technical prototypes, and driving the adoption of best practices across diverse engineering teams

Nice to have:

Prior experience in a SaaS environment with responsibility over high-availability platforms
Familiarity with security protocols and patterns such as SSO, MFA, OAuth2, and audit logging systems
Experience working with cloud providers (AWS, GCP, or Azure), modern DevOps practices, Infrastructure as Code, and container orchestration (e.g., Kubernetes)
A strong record of published work in technical forums, contributions to open source projects, or research innovations
Experience with designing authentication & authorization systems, scalability management, and integration of third-party services
Excellent communication skills with the ability to translate complex technical concepts to technical and non-technical stakeholders
Demonstrated mentorship and leadership in driving collaboration, facilitating design reviews, and codifying technical standards

What we offer:

Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs

Additional Information:

Job Posted:

March 25, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Principal Software Engineer