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A big name in the HNW space is looking for an experienced Client Manager to join their established team in York. The role is responsible for managing and developing a varied book of HNW business, ensuring growth, retention and excellent customer service.
Job Responsibility:
Cultivating and strengthening both external and internal relationships
Managing diverse and extensive client interactions daily
Gaining a deep understanding of our clients, becoming their go-to person for insurance needs, and ensuring we focus on the right customer outcomes
Aiming to attract the right business, negotiating new and renewal terms for luxury homes, high-end contents, and unique collections
Going above and beyond in challenging situations, embodying the brand and values in every transaction
Monitoring the overall performance of the portfolio and taking corrective action as needed
Ensuring the security and privacy of client data at all times
Requirements:
Excellent interpersonal skills, capable of building genuine and effective relationships
Proficient in negotiating with clients of all levels and experienced in handling non-standard risks
Proven track record in delivering exceptional customer service and client management
Outstanding communication skills, able to positively influence others and secure business
Strong presentation skills, effective in pitching and influencing decisions
Skilled at forming strong relationships directly with high-net-worth clients
Smart decision making when dealing with complex technical issues and ability to justify them even when facts are ambiguous and conflicting
Will regularly challenge convention, introduce ‘non-standard’ business and able to take decisive action on loss making business
Demonstrable drive and energy to move self and business forward
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