Product Support Specialist, Robert Half

Product Support Specialist

Robert Half

Location:

United States, Manchester

Category:

IT - Software Development

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

We are a company in the IT Consulting sector, located in the United States, and are seeking a Product Support Specialist to join our team. In this role, you will be the primary point of contact for our customers, helping them with any issues or inquiries they may have about our software and hardware products. You will also be responsible for maintaining accurate customer records, processing customer applications, and monitoring customer accounts.

Job Responsibility:

Serve as the main point of contact for customer inquiries, providing detail oriented and courteous support
Assist customers with the functionalities of our software and hardware products, answering any questions they may have
Perform Tier I remote troubleshooting services, such as reviewing monitored device configurations and explaining what certain alarms indicate
Utilize remote software to access both customer and internal hardware
Work with Developers and other teams to resolve technical issues
Contribute to the Knowledgebase

Requirements:

Strong knowledge of Linux operating systems
Experience with MySQL
Excellent problem-solving skills
Ability to handle customer support inquiries efficiently
Capability to work in a fast-paced environment
Strong verbal and written communication skills
High degree of professionalism and dedication to customer satisfaction

What we offer:

medical
vision
dental
life and disability insurance
company 401(k) plan

Additional Information:

Job Posted:

March 20, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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