Product Support Specialist, Robert Half

Product Support Specialist

Robert Half

Location:

Category:

Customer Service

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

Product support specialists must have strong customer service, problem-solving and communication skills. This position assists users with issues and concerns regarding a company’s products, offering software and technical support and resolving problems. Previous experience in customer and/or technical support may be preferred. Candidates will engage in moderate system design and architecture, building and improving upon current automation. A bachelor’s degree is preferred as well as five or more years of prior relevant experience.

Job Responsibility:

Providing technical and customer service support for a company’s products
Assisting users with product issues and concerns and communicating steps to resolve problems
Identifying and analyzing problems with software and hardware, including failures, bugs and system issues
Reporting issues and user concerns to leadership

Requirements:

Strong customer service, problem-solving, and communication skills
Previous experience in customer and/or technical support preferred
Bachelor’s degree preferred
Five or more years of prior relevant experience

Additional Information:

Job Posted:

March 20, 2025

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