Production Support Analyst (Mobile Security and Biometric Specialist), Citi

Production Support Analyst (Mobile Security and Biometric Specialist)

Citi

Location:

Singapore, Singapore

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

The AVP – Production Support Analyst (Mobile Security and Biometric Specialist) is an intermediate level position responsible for leading efforts to prevent, monitor and respond to information/data breaches and cyber-attacks, ensuring the execution of Information Security directives and activities in alignment with Citi's data security policy.

Job Responsibility:

Support business and work with System administrators, developers, and analysts with troubleshooting issues
Perform change management and incident management utilizing documented procedures through change management tools
Support service recovery procedures
Participate in Problem Management processes to identify solutions for recurring problems
Document problem resolutions and publish knowledgebase
Work with vendor support, System administrators / architects on a regular basis and track issues to closure as a Subject Matter Expert
Support maintenance and migrations on the Authentication infrastructure
Regular weekend work and 12/7 L3 Operations support is expected

Requirements:

8+ years of relevant industry experience in one or more of the following Authentication products for Mobile Biometrics would be advantageous
Proficiency in Unix shell scripting and any of the programming languages like JAVA would be advantageous
Experience supporting REST and SOAP API web services calls
Experience with Multifactor Authentication systems using Voice, Mobile Soft Tokens and SMS OTP
Experience with Middleware Products like IBM/Apache HTTP Server and Application servers IBM WASND/Tomcat Servers
Conversant in Linux-based environments (RHEL) that includes being conversant in terminal commands and developing shell scripts
Experience with critical production server support, application upgrades and project lifecycle/ SDLC processes
Experience with Mobile Security and Publishing to Apple and Google Play Store

Nice to have:

Good knowledge on Mobile development Platforms (IOS, Android)
Experience with supporting one-time password technology using Voice, SMS, and Biometrics products
Experience in High-level Programming languages like JAVA and Unix shell scripting
Experience working Linux environment is highly desirable for this role
Familiarity with IT Service Management processes based on the ITIL framework

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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