Program Manager, Quantitative Research Operations, Robert Half

Program Manager, Quantitative Research Operations

Robert Half

Location:

United States, San Francisco

Category:

IT - Software Development

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

The Program Manager, Quantitative Research Operations will manage the internal survey program, translate research needs, and drive innovation to enhance efficiency, enabling quantitative UXR to deliver impactful results across the organization.

Job Responsibility:

Oversee the day-to-day operations of the survey review and approval process to ensure overall survey health
Effectively communicate quantitative research needs to internal tooling teams to unlock necessary survey functionality
Identify and implement opportunities to innovate and build efficiency, ultimately empowering quantitative UXR to deliver impact across the organization
Develop and manage a streamlined survey review process to ensure smooth operations
Build and maintain documentation and trainings on survey tooling and quantitative-specific processes
Collaborate with the internal Survey Platform Team to submit tooling feature requests and ensure proper prioritization on development roadmaps
Work with quantitative leads and legal teams to establish appropriate survey policies and partner with survey approvers to ensure enforcement
Identify process gaps throughout the design and research process and suggest tools or improved processes to drive efficiencies
Recognize best practices and knowledge gaps and collaborate with internal and external partners to create ongoing training materials
Innovate on our survey practice to improve survey data and/or increase researcher efficiency.

Requirements:

Strong communication skills to effectively converse with team members, stakeholders, and external partners
Proficiency in documentation for maintaining transparency and clarity in operations
Experience in training staff members and developing comprehensive training materials
Solid background in operations management, preferably in a research environment
Ability to develop, implement, and enforce policies to ensure compliance and efficiency
Proven experience in conducting and managing research projects, preferably quantitative research
Commitment to quality, with an ability to conduct thorough reviews and implement improvements
Demonstrated experience in design, particularly UX design, is desirable
Ability to effectively manage relationships with stakeholders, both internal and external
Familiarity with best practices in the field of quantitative research and operations
Strong prioritization skills to manage tasks and deadlines effectively
Experience in market research, with a focus on quantitative analysis
Ability to translate complex data into understandable insights
Familiarity with Qualtrics, Sawtooth or Prolific is a plus
Understanding of approval and review processes within a research context
Knowledge of privacy policies, with a focus on data handling in research
Proven experience in quantitative analysis and its application in research.

Nice to have:

Demonstrated experience in design, particularly UX design
Familiarity with Qualtrics, Sawtooth or Prolific.

What we offer:

Medical insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
401(k) plan.

Additional Information:

Job Posted:

March 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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