Program Specialist, Cox Enterprises

Program Specialist

Cox Enterprises

Location:

United States, Burlington, Vermont

Category:

Customer Service

Contract Type:

Employment contract

Salary:

23.65 - 35.48 USD / Hour

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Job Description:

The Program Specialist supports the OEM Services Program Management Team in the facilitation prioritization, and execution of assigned tasks and projects. Program Specialists work closely with the OEM Program Managers and Brand Advisors to assist in the coordination and facilitation of our OEM Program Needs including, but not limited to client order processing, website asset implementation, report generation, and documentation. The Program Specialist will also assist the OEM Services group in knowledge gathering and distribution, scheduling, and event coordination.

Job Responsibility:

Support the OEM services Program Management Team in project coordination and execution
Assist the Program Managers in the launch of a new program, initiative, or solutions
Assist in the coordination and scheduling of training, meetings and events
Processes client orders
Assists in the website asset implementation
Generate documents and reports for clients as guided by the Program Managers
Assists our enrollment and billing teams in order processing
Research billing and advertising discrepancies
Coordinates Events (as needed)
Tracks and monitors product adoption and churn and reports out (internally)

Requirements:

Bachelor’s degree in related discipline
4 years’ experience in a related field
Customer focus / relationship skills
Proven technical, prioritization, and critical thinking skills
Excellent command of business English for written and oral communications
Proficient trouble computer troubleshooting methodologies
Familiarity with web-based technologies and Windows

Nice to have:

Prior work experience in office environment

What we offer:

Highly competitive pay
401k + company match
Comprehensive medical benefits
Flexible time off policy
Tuition reimbursement for academic pursuits
Pet insurance
Paid time off
Bereavement leave
Time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave

Additional Information:

Job Posted:

March 26, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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