Programme Manager, Office Angels

Programme Manager

Office Angels

Location:

United Kingdom, London

Category:

IT - Administration

Contract Type:

Not provided

Salary:

30.66 GBP / Hour

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Job Description:

This is a hands-on opportunity to lead one of the companies key priorities: putting customers first. You will be working to deliver improved services and enhancing the teams capability to serve as the single front door for the company.

Job Responsibility:

Drive forward the outputs from the company's correspondence handling review
Engage with other front facing teams and Groups outside the CEC ensuring current practices adhere to customer service best practice
Work with these teams to put in place timely plans to deliver improvements with effective quality and change control in place
Line manage and provide direction and support to the Project manager and Project support officer in delivering the above
Provide recommendations on future IT requirements (e.g., webform, case management system) from findings of the above project
Support the development of proposals and business plans for future enhancements to the CEC

Requirements:

Drive forward the outputs from the company's correspondence handling review
Engage with other front facing teams and Groups outside the CEC ensuring current practices adhere to customer service best practice
Work with these teams to put in place timely plans to deliver improvements with effective quality and change control in place
Line manage and provide direction and support to the Project manager and Project support officer in delivering the above
Provide recommendations on future IT requirements (e.g., webform, case management system) from findings of the above project
Support the development of proposals and business plans for future enhancements to the CEC

What we offer:

Weekly pay every Friday
Easy timesheet accessibility with mobile support
Up to 29 days of annual leave
Perks at work and discount schemes for major retailers and over 150 high street stores
Free eye-care vouchers and discounts towards glasses for VDU purposes
Access to well-being platforms
FREE access to thousands of online LinkedIn Learning courses to enhance your skills-from Microsoft systems to exceptional customer service
Temp of the Month awards to celebrate your hard work!
A dedicated consultant to support your job search and provide expert interview tips

Additional Information:

Job Posted:

March 27, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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