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We are seeking a Property Damage Claims Specialist to join our team in Allentown, Pennsylvania. In this role, you will handle customer property damage claims related to our electric service operations, managing the claims process from receipt to settlement while ensuring compliance with state regulations and company policy. This hybrid position offers a mix of on-site and remote working days.
Job Responsibility:
Handle customer property damage claims resulting from our service operations
Oversee the entire claims process, from receipt to final determination and settlement
Ensure all actions comply with state regulations and our company's policy
Maintain accurate and timely records of all claims
Provide quality customer service and handle escalated calls when necessary
Maintain confidentiality regarding claims decisions and rationale
Analyze claims to ensure appropriate losses are paid for each event
Assist in determining liability for damage claims
Maintain tracking records of all accepted and denied claims
Handle other duties and projects as assigned.
Requirements:
Strong Customer Service skills to handle client queries and complaints professionally
Proficiency in Documentation for record keeping and report generation
Mastery of Microsoft Excel for data analysis and report creation
Familiarity with Operations in the insurance sector for efficient workflow management
Proficiency in Microsoft Word for document creation and editing
Knowledge of About Time software for time tracking and management is beneficial
Experience in Claim Administration for managing and processing claims
Ability to maintain Confidentiality due to the sensitive nature of claim information
Proficiency in Microsoft Office Suites for various administrative tasks
Capacity to Ensure Compliance with company policies and procedures
Proficiency in Settlements and Liability assessment for claim resolution
Excellent Written Communication skills for internal and external correspondence
Familiarity with Local Regulation related to property insurance claims
Experience in Property Claim processing and resolution.
Nice to have:
Knowledge of About Time software for time tracking and management
What we offer:
Medical, vision, dental, and life and disability insurance
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