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Reporting to the Style Director, as Public Area Style Supervisor you will play a key role in ensuring cleanliness throughout the hotel, including guest rooms, public spaces and back of house areas.
Job Responsibility:
Inspect public areas and ensure quality standards are met
Update the status of tasks on GXP
Prioritize and delegate tasks to ensure operational efficiency
Be a role model within the department, assisting the team to perform their role when required
Take ownership of guest issues and see them through to resolution
Train Room Attendants, Public Area and Porters to become experts in their role
Supervise the daily operation of the Style (Housekeeping) department
Communicate and coordinate between Style, Welcome Office (Front Office) and Engineering to ensure any guest or maintenance issues are logged and resolved
Ensure compliance with all Health and Safety protocols
Develop teamwork throughout your team as it grows
Be a W brand ambassador, ensuring the brand’s voice is present in your interactions with guests and talent
Ensure grooming standards are met with clean uniform and neat personal appearance
Requirements:
A keen eye for detail
Strong organization and multi-tasking skills
Confidence interacting with guests
Good communication skills – both written and verbal English
Previous experience working in five star, luxury/lifestyle hotels
A positive mindset
A genuine passion for working in hospitality
What we offer:
World class training and development, including leadership development
Unlimited career opportunities (internationally and locally)
Wellness and mental health programmes
Discounted accommodation, food and beverage in over 9,000 hotels all over the world!
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