QA Coordinator/Doc Management, Robert Half

QA Coordinator/Doc Management

Robert Half

Location:

United States, Pittsburgh

Category:

Finance

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

We are offering a long-term contract employment opportunity for a QA Coordinator/Doc Management individual who is detail oriented in the mortgage industry. Located in Pittsburgh, Pennsylvania, this role involves the diligent management and processing of customer applications and documents, maintaining customer accounts, and addressing customer inquiries.

Job Responsibility:

Accurate and efficient processing of customer credit applications
Ensuring lender specifications are met in all transactions
Maintaining and updating the operational system with correct statuses and notes for all audit resolution tasks underway
Shipping approved closed loan packages after review
Handling and processing incoming requests from customers for trailing documents such as recorded mortgages, title policies, etc.
Resolving internal and external customer inquiries presented through direct email or group managed email box in a timely manner
Processing incoming packages for the QA review team and preparing them in lender-specific stacking order
Scanning and uploading stacked closed loan packages into appropriate orders in the system and pushing them to the QA review queue
Checking if funds are due from the consumer based on the CD and processing received checks
Managing and processing all recordable documents from OS partners or internal team with handoff to recording team
Shipping recorded documents to the lender once complete

Requirements:

Proficiency in Abila MIP software
Familiarity with various Accounting Software Systems
Proficient in using Adobe Acrobat
Experience with ADP - Financial Services
Skilled in CRM applications
Comprehensive knowledge of Accounting Functions
Experience in handling Accounts Payable (AP)
Ability to manage Answering Inbound Calls
Proficient in Check Processing operations
Exceptional Customer Service skills

What we offer:

medical, vision, dental, and life and disability insurance
eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:

March 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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