Quality Analyst 1, Citi

Quality Analyst 1

Citi

Location:

Philippines, City of Taguig

Category:

IT - Administration

Contract Type:

Employment contract

Salary:

34000.00 - 40000.00 PHP / Month

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Job Description:

The Quality Analyst 1 in CBPS is a developing professional role. This role identifies policy and applies specialty knowledge in monitoring and assessing calls. Develops working knowledge of businesses practices and standards. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality evaluations being provided to Operations.

Job Responsibility:

Keeps abreast of best practices in Quality Assurance
Provides input with regards to all training and development needs for assigned personnel
Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, etc.
Applies basic understanding of how own area integrates within own subject area
Makes evaluative judgments to solve problems based on analysis of factual information
resolves problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents
Direct impact by ensuring the quality of tasks provided by self and others on team
Exchanges ideas and information in a concise and logical manner with tact and sensitivity to audience diversity
May act as backup for manager
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements:

Solid skills in Microsoft Office suite (e.g. Word, Excel, Outlook)
Experience as a Customer Solutions Officer is preferred
possesses Product, Process and Policy Mastery
Previous experience as a Process Control Officer (Intermediate Level) and/or has had similar Banking/Audit experience
Bachelor’s/University degree or equivalent experience

What we offer:

HMO Health Insurance from day 1 for you and your unlimited qualified dependents
Life Insurance from day 1
Retirement Plan
Transportation Allowance
Rice Allowance
Medical and Dental Allowance
Shift Differential
Tuition Fee Reimbursement
Bereavement Assistance
Total of 35 leaves credits in a year

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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