Quality Assurance Administrator, Wells Fargo

Quality Assurance Administrator

Wells Fargo

Location:

India, Hyderabad

Category:

Quality Control

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

Wells Fargo is seeking a Quality Assurance Administrator to monitor and evaluate the quality of customer calls, document issues, oversee service monitors, and provide feedback and education to staff.

Job Responsibility:

Monitor and evaluate the quality of inbound or outbound customer calls
Document quality issues and performance measures for management review
Oversee a group of service monitors
Provide information and assists in the feedback and formal education process of other staff
Work closely with both internal and external customers to meet their service needs
Act as a subject matter expertise
Provide information and assist in the feedback and education to staff

Requirements:

2+ years of Quality Assurance, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Additional Information:

Job Posted:

March 28, 2025

Expiration:

March 30, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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