Quality Assurance Advisor, Allianz

Quality Assurance Advisor

Allianz

Location:

Australia, Brisbane

Category:

Insurance

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

Reporting to the Quality Team Leader, Travel, the Quality Assurance Advisor ensures accurate and timely completion of all activities as part of their function. This role will focus on internal monitoring and supervision activities across the value chain, leading to operational excellence and improved customer experience in the NZ and AU businesses.

Job Responsibility:

Facilitate and conduct all monitoring and supervision activities and audits internal/external
Review and examine all relevant records, reports, operating practices, and documentation supporting an audit
Perform root cause analysis and track on recommendations and actions for completions
Support the Quality Team Leader, Travel, to establish appropriate processes and tools for the control testing, monitoring, and supervision function
Finalise reviews in accordance with all relevant legislations, international standards, industry guidelines, policies and procedures
Ensure accurate record keeping and provide appropriate level of information
Prepare final reports and communicate findings to relevant stakeholders
Ensure remediation plan is established
Monitor progress of remediation plan and ensure completion
Escalate any findings, potential breaches to the Quality Team Leader, Travel, within required timeframes and facilitate prompt actions
Provide recommendations to management for ongoing improvements as required
CQI evaluations, Claim Reviews, Claims not Authorised reporting and any Adhoc reviews to ensure that any identified process is appropriately monitored and measured
Support documentation of the team’s processes in accordance with the Process and Control Governance Framework
Promote and monitor adherence to the Process and Control Governance Framework
Recommend recovery actions and monitor leakage through control testing
Contribute to improvement initiatives and projects

Requirements:

Demonstrated experience in internal and/or external auditor or control function experience, preferably in the insurance or financial services industry
Demonstrated experience with monitoring of assistance, sales, claims and/or compliance functions
Previous experience in the field of Quality Assurance (or ability to gain skills)
Demonstrated ability to make decisions swiftly and put decisions into practical use
Demonstrated ability to interrogate a problem and develop processes that engage and educate staff
Demonstrated ability to apply critical thinking as part of the problem solving analysis
Proven high level of professionalism, maturity and candour in daily work ethic
Demonstrated ability to work under pressure including the ability to achieve outcomes, prioritise work, meet deadlines, motivate staff, and retain personal motivation and tolerance
Drive to achieve high levels of quality
Collaborative, flexible and assured
RG271 experience (desired)
ISO 9001:2015 experience (desired)
Demonstrated ability to communicate, influence and build effective relationships at all levels of the business
Ability to adapt and tailor communications to appropriate audiences
Proven written and verbal communication skills
Able to work autonomously and effectively with others Demonstrated ability to operate autonomously using initiative, sound reasoning, listening and decision-making skills

Nice to have:

RG271 experience
ISO 9001:2015 experience

Additional Information:

Job Posted:

March 24, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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