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This role is primarily focused on providing technical support for various quality system processes to ensure excellent product quality throughout product lifecycles.
Job Responsibility:
Implement continuous improvement actions aimed at enhancing product quality
Collaborate with Engineering and Manufacturing to establish acceptance criteria for production processes
Work with Service and the Complaint Handling Unit to investigate product issues, perform root cause analysis, and identify potential corrective actions
Analyze production quality data to spot trends or issues that require action or CAPA activity
Assist in the development and implementation of procedures in the quality management system
Participate in the review and disposition of nonconforming materials
Aid in the creation and validation of manufacturing processes
Conduct internal audits of production processes and report results
Review manufacturing process and part deviations
Create quality alerts when acceptance activities need adjustment
Support external regulator or customer audits
Respond to inquiries related to quality assurance arising from tenders or other sales efforts
Carry out other duties as requested
Requirements:
Bachelor's degree in engineering or a related field
Experience in materials handling within a manufacturing or production environment
Proficiency in Microsoft Office Suites for various administrative and reporting tasks
Familiarity with manufacturing processes and related quality assurance practices
Knowledge and experience in Quality Assurance methodologies and practices
Familiarity with Windows OS and related applications
Experience in risk management, including identifying, assessing, and managing potential risks
Strong sales skills, with the ability to effectively communicate product features and benefits
Proficient in handling office functions and administrative tasks
Demonstrated experience in creating, managing, and reviewing documentation
Expert in Microsoft Excel for data analysis and reporting
Familiarity with the development and implementation of procedures in a technical environment
Proven ability to provide technical support and resolve issues
Proficiency in Microsoft Word for document creation and editing
Strong understanding of quality principles and methodologies
Ability to review procedures, products, and systems for quality assurance
Experience in project management, including planning, execution, and monitoring
Proficiency in Microsoft Outlook for email communication and scheduling
Experience in auditing processes, identifying issues and implementing corrective actions
Familiarity with production environments and related quality assurance practices
Experience in complaint handling, with the ability to professionally address customer concerns
Excellent command of the English language, both written and spoken
Understanding of regulations applicable to the manufacturing industry
Proficiency in Microsoft PowerPoint for creating presentations
Ability to create, interpret, and present charts and graphs for data visualization
What we offer:
medical, vision, dental, and life and disability insurance
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