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The Receptionist will be the first point of contact for our clients, handling incoming phone calls, processing mail, and providing excellent customer service.
Job Responsibility:
Answer and direct phone calls using a switchboard with 1-10 lines
Welcome and assist incoming clients, ensuring a positive experience
Validate parking for clients as required
Perform basic office tasks such as filing, copying, and email correspondence
Use Microsoft Office Suite (Microsoft Word, Microsoft Excel, Microsoft Outlook) proficiently to complete tasks
Handle mail processing duties, ensuring timely delivery and receipt of important documents
Maintain and update customer records with high accuracy
Resolve customer inquiries in a timely and business-minded manner
Carry out receptionist duties in a manner that promotes positive customer interactions
Requirements:
Demonstrated experience in a receptionist role within the financial services industry
Proficiency in using Microsoft Word, Microsoft Excel, Microsoft Outlook
Strong ability to use a switchboard with 1-10 lines
Experience with fax machines, copying, and mail processing
Excellent customer service skills
Basic office skills including filing and email communication
Familiarity with receptionist duties and protocols
Ability to handle confidential financial information responsibly
Strong organizational skills and attention to detail
Excellent verbal and written communication skills
Ability to multitask and manage time effectively
Business-minded demeanor and positive attitude
Ability to work independently and as part of a team
Flexibility to adapt to changing priorities and tasks
High school diploma or equivalent educational qualification
What we offer:
Medical, vision, dental, and life and disability insurance
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