Recovery Officer, Randstad

Randstad

Location:

Canada, Oakville

Category:

Customer Service

Contract Type:

Employment contract

Salary:

60000.00 - 65000.00 CAD / Year

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Job Description:

Join a leading company in title and lending solutions, recognized across the country for its innovative services and outstanding workplace culture. Proudly certified as a Great Place to Work® and consistently ranked among Canada’s Best Workplaces for several years, this is an excellent opportunity to grow your career in an environment that values collaboration, excellence, and professional development.

Job Responsibility:

Prepare recovery letters for tax/utility claims that have been paid out
Correspond and communicate with third-party collection agencies for additional recovery efforts
Promptly respond to voicemail and correspondence received from debtors
Communicate with tax/utility claims handlers to clarify processes and explore improvement opportunities
Negotiate amounts owed or payment plans where applicable
Post payments in relevant systems as required
Maintain a high level of attention to detail and follow all recovery processes
Manage inbound calls, emails, and other communications regarding claims recovery

Requirements:

Minimum 2 years of experience in a recovery-related role (tax arrears, utility arrears, liens, or similar recovery experience preferred)
Ability to handle difficult situations with a calm and professional demeanor
Strong organizational skills and attention to detail
Excellent communication skills (written and verbal)
Ability to negotiate and handle sensitive customer interactions
High school diploma required, post-secondary education in business or legal studies is an asset
Proficient in using office software and ability to learn new systems quickly

Nice to have:

Post-secondary education in business or legal studies

What we offer:

Comprehensive Training
Collaborative Team: Work with experienced professionals in a supportive and dynamic environment
Career Growth: Opportunity to grow within the recovery and collections sector
Benefits: Access to company benefits after probation, including 15 vacation days and 10 personal days
Convenient Location: Office in Oakville with free parking and on-site amenities
Additional Perks: Employee recognition programs, virtual healthcare, charitable donation matching, and more

Additional Information:

Job Posted:

April 03, 2025

Expiration:

May 15, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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