Regional Director of Operations

• Multi-Center Operational Rigor with a focus on patient experience and engagement
• Deep ownership of and expanded focus on patient experience
• Focus on schedule management, patient responsiveness, and clinical outcomes
• Continuously improving sites through proactive identification and improvement of operational opportunities
• Problem solving with center level leadership and sustainable solution creation
• Promotion of standardization to OSH best practices and SOPs to promote quality control
• Best practice sharing and coordination across centers and markets
• Implementation of Clinic Operations Programming and Improvements
• Launch new initiatives
• Be the conduit to the corporate clinical operations teams to provide feedback on new initiatives
• Partner with regional leadership to identify workflow impact across service, outreach, clinical teams
• Serve as the Subject Matter Expert in all things operational for corporate initiatives
• Development and Management of Center Operations Leaders
• Onboard, train and coach new Practice Managers
• Conduct independent operational reviews on performance, quality, and other metrics
• Support Practice Managers in team development and build a regional cohort culture for service and clinical team members for consistency across centers
• Lead efforts to support employee engagement scores
• Ambassador for DE&I initiatives across region
• Personify and cultivate Oak Street Health's mission
• Other duties as assigned

• 5 or more years of experience in a supervisory role in a clinical or medical setting, with at least 2 years of multi-site experience
• Undergraduate degree required, Masters preferred
• Incredible level of organization, reliability and independence
• A passion for mentorship and team-development
• A problem-solving orientation and eagerness to identify process gaps and implement practical solutions
• Ability to manage multiple priorities across various stakeholders and departments
• Excellent interpersonal skills, ability to work across a matrixed organization
• Travel required to centers within geography (80%)
• US work authorization

Masters degree preferred

• Mission-focused career impacting change and measurably improving health outcomes for medicare patients
• Paid vacation, sick time, and investment/retirement 401K match options
• Health insurance, vision, and dental benefits
• Opportunities for leadership development and continuing education stipends
• New centers and flexible work environments
• Opportunities for high levels of responsibility and rapid advancement
• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
• No-cost programs including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
• Benefit solutions including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access