Regional Director of Operations, CVS Health

Regional Director of Operations

CVS Health

Location:

United States, Dayton

Category:

Health and Beauty

Contract Type:

Employment contract

Salary:

100000.00 - 231540.00 USD / Year

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Job Description:

The Regional Director of Operations (RDO) is a leadership role overseeing operational rigor across multiple centers within a geography for Oak Street Health, a value-based care organization committed to personalized primary care for older adults on Medicare. The role involves ensuring operational efficiency, standardizing best practices, improving patient experience, leading center-level initiatives, and mentoring and developing teams. This role requires significant travel within the assigned geography (80%).

Job Responsibility:

Multi-center operational rigor with a focus on patient experience and engagement
ensure centers are operationally efficient and optimizing resources for patients
gather teammate and patient information to inform development of customer service experience
focus on schedule management, patient responsiveness, and clinical outcomes
improve sites through proactive identification and improvement of operational opportunities
problem solving with center-level leadership and solution creation
promote standardization to best practices and SOPs
share best practices and coordinate across centers and markets
launch new initiatives
act as conduit to corporate clinical operations teams
partnership with regional leadership to identify workflow impact
onboard, train, and coach new Practice Managers
conduct operational reviews on performance, quality, and other metrics
support employee engagement efforts
ambassador for DE&I initiatives

Requirements:

5 or more years of experience in a supervisory role in a clinical or medical setting, with at least 2 years of multi-site experience
undergraduate degree required, Masters preferred
incredible level of organization, reliability and independence
a passion for mentorship and team-development
a problem-solving orientation and eagerness to identify process gaps and implement practical solutions
ability to manage multiple priorities across various stakeholders and departments
excellent interpersonal skills, ability to work across a matrixed organization
travel required to centers within geography (80%)
US work authorization

Nice to have:

Masters degree
experience in value-based care organization
enthusiasm for DE&I initiatives
familiarity with patient-centered healthcare delivery
previous experience mentoring and developing teams

What we offer:

Paid vacation, sick time, and investment/retirement 401K match options
health insurance, vision, and dental benefits
leadership development and continuing education stipends
new centers and flexible work environments
high levels of responsibility and rapid advancement
affordable medical plan options
401(k) plan with company matching
employee stock purchase plan
wellness screenings, tobacco cessation and weight management programs
confidential counseling and financial coaching
paid time off and flexible work schedules
family leave
tuition assistance
retiree medical access

Additional Information:

Job Posted:

March 20, 2025

Expiration:

September 17, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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