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The purpose of the role is to build strong relationships with Oak Street Health patients by coordinating their care and providing a seamless experience to patients and their support team. Duties include clinical assessment, intervention, education, and improving care outcomes while creating an engaging environment.
Job Responsibility:
Provide competent nursing care by displaying proficiency in this role and executing job responsibilities in a safe and consistent manner
Respond to incoming telephonic requests in a dependable manner, ensuring we are responsive to their needs and exceeding expectations
Provide clinically competent triage and symptom management to patients who may or may not be physically present
Utilize standardized protocols for medication management, prescription refills and prior authorizations
Conduct thorough and accurate reviews of patient medications and update as needed
Provide comprehensive education and direct patient care, particularly around chronic conditions
Actively collaborate and monitor the implementation and progress of the care plan for patients on multiple provider panels
Form relationships with patients and their caregivers to support preventative care and ED/hospital diversion where appropriate
Create a welcoming and engaging environment
Delegation of activities to other clinical care team members to support the needs of patients
Participate in care team meetings to discuss patient care and clinic operations
Deliver an exceptional patient experience
Perform point of care testing, procedures and specimen collection (including phlebotomy) as needed
Requirements:
Active Registered Nurse (RN) Licensure in good standing with the applicable state
BLS Certification
Electronic Medical Record (EMR) experience
Ability to maintain patient confidentiality and process information in a confidential manner
US work authorization
Ability to assess patients without face-to-face interaction, strong communication and assessment skill
Nice to have:
Ability to collaborate and communicate with members of an interdisciplinary care team
Excellent computer skills with ability to read, interpret and analyze data from various computer systems
Effective problem solving and prioritization skills
2+ years of healthcare experience, working as an RN
Previous experience in clinic setting
Ability to work independently
Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve
What we offer:
Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost wellness programs including screenings, tobacco cessation and weight management
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