Renewal Manager, PagerDuty

Renewal Manager

PagerDuty

Location:

Portugal, Lisbon

Category:

Customer Service

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

PagerDuty is seeking a Renewal Manager to join our dynamic and customer-focused team! As a Renewal Manager, you will be responsible for managing the subscription renewal process for an assigned portfolio of customers, ensuring high retention rates and maximizing contract value. You will collaborate closely with internal teams, including Customer Success, Sales, and Operations, to drive customer adoption and mitigate churn risks.

Job Responsibility:

Own the subscription renewal process for assigned customers, ensuring contract retention and customer satisfaction
Partner with Customer Success Managers to execute success strategies that drive software adoption and business value
Develop and execute negotiation strategies to maximize contract value while strengthening customer relationships
Collaborate across multiple teams, including Sales Operations, Account Executives, Legal, and Engineering, to ensure smooth renewal execution
Maintain accurate customer and renewal data in Salesforce, tracking renewal pipeline, forecasts, and key customer contacts

Requirements:

2+ years of experience in renewals, account management, customer success, inside sales, or a similar role
Strong interpersonal and communication skills (written and verbal), with the ability to engage effectively via phone, email, and web meetings
Self-motivated and proactive, with the ability to work both independently and as part of a team
Experience managing customer relationships and executing strategies to increase retention and revenue
Ability to identify risks and work collaboratively on mitigation strategies to ensure customer retention

Nice to have:

Experience working in a technology or SaaS company
Familiarity with subscription-based business models and renewal processes
Knowledge of IT operations, IT development organizations, and related tools
Experience using Salesforce CRM for customer and renewal management
Bachelor’s degree or equivalent work experience

What we offer:

Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs

Additional Information:

Job Posted:

March 25, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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