Renewals Account Representative, Corelight

Renewals Account Representative

Corelight

Location:

United States

Category:

Sales

Contract Type:

Employment contract

Salary:

114000.00 - 158000.00 USD / Year

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Job Description:

The Renewal Manager will be responsible for assisting the Corelight team in their efforts of working with their customers. They will focus on renewing Corelight customers, ensure full usage of Corelight among customers, and identify both up-sell and cross-sell opportunities among Corelight customers. The Renewal Managers will be an integral part of Corelight’s Corporate Sales team and they will work closely with the Territory Manager, Technical Account Mgmt Team, Customer Support, and Finance teams to ensure the long term success of customers.

Job Responsibility:

Reporting to the VP North American Sales to develop and refine global renewal process that proactively engages the customer base to minimizing churn and maximizing additional usage of Corelight
Properly qualify up-sell and cross-sell opportunities in conjunction with field sales teams
Create a system and process to identify customers who have high potential of churn, up-sell, and down-sell
Work with our product team to provide feedback on the growing requirements of our customers
Work with marketing to design and implement campaigns to educate our customers to minimize churn and increase usage of Corelight
Responsible for renewing +90% of customers each month
Responsible for meeting weekly goals and established metrics
Utilize the tools provided
Other duties as assigned

Requirements:

Must have experience managing customer accounts
Security industry experience
Excellent phone presence and interpersonal skills
Excellent verbal and written skills
Proven follow-up skills
Results oriented
Excellent time management skills
Team Player
Experience with Salesforce.com
Experience in the Salesforce.com ecosystem a plus
Articulate and professional
Ability to create valid business reasons to engage customers

What we offer:

Equity and additional benefits

Additional Information:

Job Posted:

March 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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