Renewals Specialist, 1Password

Renewals Specialist

1Password

Location:

United Kingdom

Category:

Customer Service

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

The Renewals Specialist will be responsible for managing the renewals process for our security software products, ensuring high customer retention rates and working with the broader go-to-market (GTM) organization to foster long-term relationships with our clients. This is a remote opportunity within the UK.

Job Responsibility:

Support the entire renewal process for existing customer accounts, ensuring timely and accurate renewal of contracts
Build and maintain meaningful relationships with clients to understand their needs, address concerns, and identify opportunities to provide tailored solutions that add value
Analyze renewal metrics and trends to identify areas for improvement and develop strategies to enhance customer retention including the evaluation of license usage and true-up requirements
Work closely with sales, customer success, and product teams to ensure a seamless renewal experience and address customer needs effectively
Proactively reach out to customers prior to contract expiration to discuss renewal options and address any potential issues
Educate clients on the value of our security software and any new features or updates to encourage renewal
Ensure all renewal agreements are properly documented and compliant with company policies and procedures
Gather customer feedback and insights to inform product development and improve overall customer satisfaction

Requirements:

Fluent written and spoken communication skills in both English and German
2+ years of experience in renewals, account management, or customer success in a software or technology environment
Possesses a practical understanding of SaaS (Software as a Service) business models and recurring revenue principles
Great communication and interpersonal skills, with a customer-focused mindset
Proficient in Salesforce, Gainsight and other tooling
Good analytical skills and ability to interpret data to drive decision-making
Demonstrated experience working with a collaborative team

What we offer:

Maternity and parental leave top-up programs
Wellness spending allowance
Generous PTO policy
Company-wide wellness days off scheduled throughout the year
Wellness Coach membership
Comprehensive health coverage
Company equity for all full-time employees
Retirement matching program
Training budget, 1Password University access, and learning sessions
Free 1Password account (and friends and family discount)
Paid volunteer days
Employee-led DEIB programs and ERGs and ECGs
Fully remote environment
Peer-to-peer recognition through Bonusly

Additional Information:

Job Posted:

March 26, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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