Reservation Agent, Marriott Bonvoy

Reservation Agent

Marriott Bonvoy

Location:

Egypt, Cairo

Category:

Hospitality and Tourism

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

The Reservation Agent at Le Méridien Cairo Airport processes reservation requests, changes, and cancellations, identifies guest needs, verifies room availability, and ensures compliance with company policies. The role involves providing excellent customer service, maintaining professionalism, and supporting team goals.

Job Responsibility:

Process reservation requests, changes, and cancellations
Identify guest reservation needs
Verify room type and rate availability
Explain guarantee, special rate, and cancellation policies
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types
Follow proper escalation procedures for guest concerns

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

Nice to have:

Curiosity and creativity
Appreciation for connecting with like-minded guests
Deep desire to create memorable experiences

What we offer:

Inclusive, people-first culture
Non-discrimination policy
Opportunities to work in a diverse and global team

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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