Reservation Agent, Marriott Bonvoy

Marriott Bonvoy

Location:

Egypt, Sharm El Sheikh

Category:

Hospitality and Tourism

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups. Set-up proper billing accounts according to Accounting policies.

Job Responsibility:

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Communicate information regarding designated VIP reservations
Input and access data in reservation system
Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department
Oversee accuracy of room blocks and reservations
Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups
Set-up proper billing accounts according to Accounting policies

Requirements:

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
Professional English is a must
Russian, Italian, Norwegian, German, or Finnish are plus
Critical thinking
Attention to details
Time management

Nice to have:

Russian, Italian, Norwegian, German, or Finnish
Critical thinking
Attention to details
Time management

What we offer:

Equal opportunity employer
Diverse workforce
Inclusive, people-first culture
Non-discrimination on any protected basis

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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