Reservation Agent, Marriott Bonvoy

Reservation Agent

Marriott Bonvoy

Location:

Indonesia, Jakarta

Category:

Hospitality and Tourism

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

The Reservation Agent will process all reservation requests, changes, and cancellations, identify guest needs, verify room availability, and ensure excellent customer service. The role involves following company policies, maintaining professionalism, and supporting team goals.

Job Responsibility:

Process reservation requests, changes, and cancellations
Identify guest reservation needs
Verify room availability
Explain policies
Accommodate special requests
Answer property-related questions
Maximize revenue using sales techniques
Input data into reservation system
Follow escalation procedures for guest concerns

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

What we offer:

Inclusive, people-first culture
Opportunities to create memorable experiences
Global team environment

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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