Reservation Agent, Marriott Bonvoy

Reservation Agent

Marriott Bonvoy

Location:

Thailand, Khao Lak

Category:

Hospitality and Tourism

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

The Reservation Agent at Khao Lak Marriott Beach Resort & Spa is responsible for processing all reservation requests, changes, and cancellations, identifying guest needs, verifying room availability, and ensuring excellent guest service. The role involves following company policies, maintaining professionalism, and contributing to a positive team environment.

Job Responsibility:

Process reservation requests, changes, and cancellations
Identify guest reservation needs
Verify room type and rate availability
Explain guarantee, special rate, and cancellation policies
Accommodate special requests
Answer questions about property facilities/services
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types
Follow escalation procedures for guest concerns
Maintain confidentiality and protect company assets
Welcome and acknowledge guests
Assist individuals with disabilities
Develop positive working relationships
Comply with quality assurance standards
Perform physical tasks as required

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

What we offer:

Training and development opportunities
Recognition programs
Inclusive and diverse work environment
Holistic well-being focus
True camaraderie with diverse co-workers

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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