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The Reservation Sales Agent will process reservation requests, changes, and cancellations, identify guest needs, verify room availability, and follow sales techniques to maximize revenue. The role involves maintaining accurate room blocks, setting up billing accounts, and ensuring compliance with company policies and standards.
Job Responsibility:
Process all reservation requests, changes, and cancellations
Identify guest reservation needs
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Communicate information regarding designated VIP reservations
Input and access data in reservation system
Respond to challenges for accommodating rooming requests
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