Reservations Agent, Marriott Bonvoy

Reservations Agent

Marriott Bonvoy

Location:

Malaysia, Johor Bahru

Category:

Hospitality and Tourism

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Job Responsibility:

Process reservation requests, changes, and cancellations
Identify guest reservation needs
Verify room type and rate availability
Explain guarantee, special rate, and cancellation policies
Accommodate special requests
Answer questions about property facilities/services
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types
Follow escalation procedures for guest concerns
Maintain confidentiality and protect company assets
Welcome and acknowledge guests
Assist individuals with disabilities
Develop positive working relationships
Comply with quality assurance standards
Perform other reasonable job duties as requested

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

What we offer:

Inclusive, people-first culture
Global community
Engaging experiences and thoughtful service
Opportunity to be part of a diverse workforce

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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