Reservations Agent, Marriott Bonvoy

Reservations Agent

Marriott Bonvoy

Location:

United Arab Emirates, Dubai

Category:

Hospitality and Tourism

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

The Reservations Agent at The Ritz-Carlton Dubai is responsible for processing all reservation requests, changes, and cancellations, identifying guest needs, and ensuring the delivery of exceptional service. The role involves following company policies, maintaining professionalism, and contributing to a positive team environment.

Job Responsibility:

Process reservation requests, changes, and cancellations
Identify guest reservation needs
Verify room availability
Explain guarantee, special rate, and cancellation policies
Accommodate special requests
Answer questions about property facilities/services
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types
Follow escalation procedures for guest concerns
Maintain confidentiality
Protect company assets
Welcome and acknowledge guests
Assist individuals with disabilities
Develop positive working relationships
Comply with quality assurance standards
Perform physical tasks as required

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

What we offer:

Opportunity to work in a luxury hospitality environment
Empowerment to be creative, thoughtful, and compassionate
Proud of the work you do and who you work with
Belong to an amazing global team

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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