Reservations Associate, Marriott Bonvoy

Reservations Associate

Marriott Bonvoy

Location:

India, Goa Calangute

Category:

Hospitality and Tourism

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

The Reservations Associate at Fairfield by Marriott Goa Calangute is responsible for processing reservations, addressing guest needs, and ensuring a high standard of service. The role involves working in a team environment, adhering to company policies, and contributing to the overall guest experience.

Job Responsibility:

Process reservation requests, changes, and cancellations
Identify guest reservation needs
Verify room availability
Explain policies
Accommodate special requests
Answer property-related questions
Maximize revenue using sales techniques
Input data into reservation system
Follow escalation procedures for guest concerns
Maintain confidentiality and professionalism
Assist guests with disabilities
Develop positive working relationships
Comply with quality standards
Perform physical tasks as required

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

What we offer:

Inclusive, people-first culture
Non-discrimination policy
Opportunity to work in a global team
Commitment to guest satisfaction

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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