Reservations Clerk, Marriott Bonvoy

Reservations Clerk

Marriott Bonvoy

Location:

Japan, Tokyo

Category:

Hospitality and Tourism

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

The Reservations Clerk at The Westin Tokyo processes reservation requests, verifies room availability, explains policies, and ensures guest satisfaction. The role involves maintaining confidentiality, protecting company assets, and fostering positive relationships with guests and coworkers. The ideal candidate is passionate, active, optimistic, and adventurous.

Job Responsibility:

Process reservation requests, changes, and cancellations
Identify guest reservation needs
Verify room availability
Explain policies
Accommodate special requests
Answer questions about property facilities
Maximize revenue using sales techniques
Input data into reservation system
Follow escalation procedures for guest concerns
Maintain confidentiality
Protect company assets
Welcome and acknowledge guests
Assist individuals with disabilities
Develop positive working relationships
Comply with quality standards
Perform physical tasks as required

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

Nice to have:

Passionate
Active
Optimistic
Adventurous

What we offer:

Inclusive, people-first culture
Commitment to non-discrimination
Empowerment of associates
Wellness-focused environment

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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