Reservations Clerk, Marriott Bonvoy

Reservations Clerk

Marriott Bonvoy

Location:

United States, Marco Island

Category:

Hospitality and Tourism

Contract Type:

Employment contract

Salary:

19.28 USD / Hour

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Job Description:

The Reservations Clerk at JW Marriott Marco Island Beach Resort processes reservation requests, changes, and cancellations, identifies guest needs, verifies room availability, and ensures excellent customer service. The role involves following company policies, maintaining professionalism, and supporting team goals.

Job Responsibility:

Process reservation requests, changes, and cancellations
Identify guest reservation needs
Verify room availability and rates
Explain policies to callers
Accommodate special requests
Answer questions about property facilities/services
Maximize revenue using sales techniques
Input data into reservation system
Follow escalation procedures for guest concerns

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

What we offer:

Training and development opportunities
Recognition programs
Inclusive and diverse work environment
Holistic well-being focus
True camaraderie with diverse co-workers

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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