Reservations Clerk, Marriott Bonvoy

Reservations Clerk

Marriott Bonvoy

Location:

Italy, Costa Smeralda

Category:

Hospitality and Tourism

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Job Responsibility:

Process reservation requests, changes, and cancellations
Identify guest reservation needs
Verify room availability
Explain guarantee, special rate, and cancellation policies
Accommodate special requests
Answer questions about property facilities and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types
Follow escalation procedures for guest concerns
Maintain confidentiality
Protect company assets
Welcome and acknowledge guests
Assist individuals with disabilities
Develop positive working relationships
Comply with quality assurance standards
Perform other reasonable job duties as requested

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
Ability to process reservation requests, changes, and cancellations
Knowledge of reservation systems
Ability to follow sales techniques to maximize revenue
Ability to follow company policies and procedures
Ability to maintain confidentiality
Ability to communicate professionally
Ability to develop and maintain positive working relationships
Ability to comply with quality assurance standards
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

What we offer:

Opportunity to join a global community
Inclusive, people-first culture
Non-discrimination policy
Engaging experiences and thoughtful service
Career development opportunities

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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