Reservations Trainee, Marriott Bonvoy

Reservations Trainee

Marriott Bonvoy

Location:

China, Sanya

Category:

Hospitality and Tourism

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

The Reservations Trainee will process all reservation requests, changes, and cancellations received by phone, fax, or mail. They will identify guest reservation needs, verify room type and rate availability, and explain guarantee, special rate, and cancellation policies. The role involves accommodating special requests, answering questions about property facilities/services, and following sales techniques to maximize revenue. The trainee will also follow company policies, maintain confidentiality, and ensure the privacy and security of guests and coworkers. The position requires a high school diploma or G.E.D. equivalent, with no prior related work experience or supervisory experience needed.

Job Responsibility:

Process reservation requests, changes, and cancellations
Identify guest reservation needs
Verify room type and rate availability
Explain guarantee, special rate, and cancellation policies
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types
Follow proper escalation procedures when addressing guest concerns
Follow company policies and procedures
Maintain confidentiality of proprietary information
Protect company assets
Protect the privacy and security of guests and coworkers
Welcome and acknowledge all guests
Anticipate and address guests’ service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear and professional language
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships
Support team to reach common goals
Listen and respond appropriately to the concerns of other employees
Comply with quality assurance expectations and standards
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

What we offer:

Chance to be proud of the work you do and who you work with
Opportunity to learn and exemplify the Gold Standards
Join a portfolio of brands with Marriott International
Be part of an amazing global team
Become the best version of you

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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