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This position is responsible for managing the day-to-day operations of a company-operated restaurant, overseeing people, operations, and financial metrics, while ensuring compliance with health regulations and company policies. The Restaurant Manager also focuses on hiring, training, and coaching team members while delivering excellent customer service and achieving a profitable restaurant.
Job Responsibility:
Provides excellent guest service in a fast and friendly manner
coaches and corrects team members as necessary
Recruits, interviews, selects, hires, and completes onboarding for all positions
Maintains a clean restaurant environment by cleaning and performing general housekeeping duties
Delegates job responsibilities and shift duties and follows up to ensure completion
Establishes build to’s and maintains the production management system
Directs team and ensures all food items are prepared and served in accordance with all Brand, Company, and health department regulations
Supervises and coaches team members to follow guidelines for food preparation and production management
Ensures team members are properly trained on Brand and Company standards on an ongoing basis
Cascades all relevant information and maintains communication board
Implements new Brand campaigns and conducts new product training
Ensures product quality, food safety, and operational standards are met
Monitors and ensures accuracy of all cash, sales, and inventory control records
Communicates as required with Restaurant District Manager
Completes all daily, weekly, and period paperwork, inventory counts, cash counts, truck orders, schedules, and any other administrative duties as required
Communicates any facility issues to maintenance
Completes reports on all incidents following the policy
Delivers financial and operational metrics for a profitable restaurant
Conducts team member check-ins and provides feedback
Uses recognition to reinforce positive performance
Implements progressive discipline for performance issues or policy violations
Trains a Restaurant Assistant Manager to successfully operate the restaurant in the RGM’s absence
Lives company values: One Team, Do the Right Thing, Takes Ownership, Play to Win
Requirements:
Minimum 2 years restaurant management experience required
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