Retail Assistant Manager, TUI

Retail Assistant Manager

TUI

Location:

United Kingdom, Manchester

Category:

-

Contract Type:

Not provided

Salary:

13.30 GBP / Hour

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Job Description:

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as an Assistant Manager in our Manchester The Fort store, you’ll work alongside your manager to lead, inspire, coach and develop a team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products whilst delivering exceptional sales and customer service. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

Job Responsibility:

Lead by example and role model company values to inspire your team and deliver excellent customer service
Personality and experience will assist you to guide, coach and develop the team to collaboratively reach high performance and standards that drive engagement
Assist with developing the team to be proactive and actively investigate and resolve every question or complaint
Work with a variety of systems empowering you to enhance your knowledge to actively improve our customer digital journey
Monitor and report on customer feedback, spot trends, improve customer satisfaction and loyalty to grow our business
Assist with recruiting talent, maintaining high levels of engagement and low levels of attrition

Requirements:

Proven passion for leading by example and delivering excellent customer service
Confident and fun motivator with a strong drive to achieve goals and sales targets
Skilled at balancing multiple tasks and confident to stay motivated when challenges arise
Flexible to embrace change and adapt easily to new ways of working
Trusted mentor with a fair and inclusive management style who recognises people are our most valued asset
An organised individual who takes pride in their work and able to communicate effectively
Able to work a varied shift pattern each week in-line with shop opening and closing times

What we offer:

Commission scheme
Fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
Health and Wellbeing benefits across key areas – Financial, Health, Social, Community and Career
Investment in your development and career progression
Pension scheme and life assurance

Additional Information:

Job Posted:

March 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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