Risk Operations Manager, T-Mobile

T-Mobile

Location:

United States, Frisco ▼

Denver

Overland Park

Category:

IT - Administration

Contract Type:

Employment contract

Salary:

76400.00 - 137900.00 USD / Year

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Job Description:

The Risk Operations Manager will be responsible for overseeing a pivotal portfolio of T-Mobile new and existing Customers. In this capacity they will identify process gaps, control gaps, and document gaps and from there work in concert with all teams involved/necessary to craft new policy and practices that will both support the business and mitigate risk. In order to do this, the Risk Operations Manager will both leverage existing relationships as well as build out additional scope of relationship/influence that will enable ease of acceptance and adoption. The Risk Operations Manager will be called upon to lead, organize, contribute, and deliver in a project environment. Communication and relationship building are critical to this role, so the Risk Operations Manager must be adept in both areas. The Risk Operations Manager must be familiar with working in an environment in which key controls (potential SOX implications), precedent setting, and situations in which there is potential for anti-trust are identified and avoided. This position will provide key insight into, organization of, as well as both strategic and tactical influence on a portfolio of large, critical T-Mobile Customers. The Risk Operations Manager will also leverage critical skills in financial, operational, and Credit & Collection analysis to make recommendations and drive business decisions. The role will also be responsible for managing and presenting portfolio performance metrics (including service partners) to leadership. Some travel may be required (up to 10%).

Job Responsibility:

Build and maintain internal and external partnerships to drive operational excellence across the team and TMUS
Assist in portfolio evaluations to identify future opportunities for improvement and barriers to achieving strategic and financial objectives
Support Consumer and TfB Portfolio Customer Credit Verification, Collection and Underwriting initiatives
Support, Analyze and enhance teams productivity
Management of payment terms
Mitigating risk in partnership with sales, legal, CARE and other departments
Support or lead efforts to operationalize new processes
act as project resource (SME) for new initiatives
Provide both tactical and strategic advice to a team of analysts, coach/mentor and escalation point for analysts, including service partners
Point of contact for issues with, and problem resolution pertaining to CARE, Sales, Sales Operations, Legal, and implications on a portfolio of accounts

Requirements:

US Citizenship required
Bachelor's Degree Finance, Accounting, or Bus Administration required
7-10 years’ experience in Credit Management or similar Financial Management related role (i.e.: Risk Management, Treasury, Financial Planning or Budgeting,) required
7-10 years relevant work experience in a high-tech environment or business banking preferred
Portfolio Management experience required
Credit Collection and Underwriting experience required
Business process analysis experience required
Experience with managing Service Partners operations preferred
Project or Program Management preferred
Samson required
Sales Force preferred
TOGA preferred
Power Point required
Excel required
Visio Preferred
At least 18 years of age
Legally authorized to work in the United States

Nice to have:

Knowledge of TfB, CARE and Collection products
Experience with managing Service Partners operations
Project or Program Management
Sales Force
TOGA
Visio

What we offer:

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Access to commuter and transit programs

Additional Information:

Job Posted:

April 05, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Risk Operations Manager