Rooms Controller, Marriott Bonvoy

Rooms Controller

Marriott Bonvoy

Location:

United States, Orlando

Category:

Hospitality and Tourism

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

Villatel is seeking an experienced and detail-oriented Rooms Allocation Specialist to oversee and optimize the allocation of our vacation rental properties across multiple resorts. This role is pivotal in ensuring seamless coordination between various departments, including Guest Services, Revenue, Reservations, and Operations, to maintain optimal occupancy and guest satisfaction.

Job Responsibility:

Oversee the Tape Chart/Rooms Inventory for all Villatel properties
Open and close units as needed, ensuring accurate and up-to-date availability
Block and organize units efficiently to maximize occupancy and revenue
Work closely with Guest Services to address guest needs and requests, ensuring a smooth guest experience
Collaborate with the Revenue team to optimize pricing and inventory strategies
Partner with the Reservations team to manage bookings and special requests
Coordinate with Operations (Housekeeping & Maintenance) to ensure units are ready for guest arrivals, and service and maintenance requests are handled promptly
Allocate and assign units based on guest preferences, availability, and operational requirements
Monitor and adjust allocations to respond to changing demand patterns and operational needs
Handle all allocations for Group and Wholesale Reservations
Assist in coordinating maintenance and service requests to ensure timely resolution and minimal impact on guests
Communicate effectively with the Operations team to ensure smooth turnover of units
Generate and analyze reports on occupancy, unit allocation, and operational efficiency
Provide insights and recommendations to improve property allocation and maximize guest satisfaction

Requirements:

Proven experience in a Rooms Controller or similar role within the hospitality or vacation rental industry
Strong organizational skills with an eye for detail
Excellent communication skills, with the ability to collaborate effectively across multiple departments
Proficient in using property management systems and inventory management tools
Ability to analyze data and make informed decisions to optimize occupancy and operations

What we offer:

Competitive health and welfare coverage, such as medical, dental, and vision plans
Option to choose an HSA or FSA spending account
Supplemental medical plans
Disability and life insurance
Retirement savings plan under consideration

Additional Information:

Job Posted:

March 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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