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Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
Job Responsibility:
Assists the Front Office Manager in administering front office functions
Supervises staff on a daily basis
Manages day-to-day operations
Handles complaints and resolves conflicts
Supervises staffing levels
Ensures guest and employee satisfaction
Supports the developmental needs of others
Participates in employee progressive discipline procedures
Requirements:
High school diploma or GED
2 years experience in guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
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