Rooms Guest Services Assistant, Marriott Bonvoy

Marriott Bonvoy

Location:

Samoa

Category:

Hospitality and Tourism

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

The Rooms Guest Services Assistant at Sheraton Samoa Beach Resort is responsible for responding to guest requests, maintaining cleanliness and order in guest rooms, and ensuring adherence to company standards and safety procedures. The role involves physical tasks such as lifting, bending, and walking for extended periods, as well as providing excellent customer service to guests.

Job Responsibility:

Respond promptly to requests from guests and other departments
Fill cart with supplies and transport cart to assigned area
Enter guest rooms following procedures for gaining access and ensuring vacancy before entering
Replace guest amenities and supplies in rooms
Replace dirty linens and terry with clean items
Make beds and fold terry
Clean bathrooms
Remove trash, dirty linen, and room service items
Check that all appliances are present in the room and in working order
Straighten desk items, furniture, and appliances
Dust, polish, and remove marks from walls and furnishings
Vacuum carpets and performs floor care duties
Follow all company and safety and security policies and procedures
Report any maintenance problems, safety hazards, accidents, or injuries
Complete safety training and certifications
Properly store flammable materials
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Welcome and acknowledge all guests according to company standards
Anticipate and address guests’ service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear and professional language
Support team to reach common goals
Ensure adherence to quality expectations and standards
Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance
Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces
Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Stand, sit, kneel, or walk for an extended period across an entire work shift
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
Perform other reasonable job duties as requested by Supervisors

Requirements:

No high school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None license or certification

What we offer:

Become a member of Sheraton's global community
Create a sense of belonging in more than 400 communities around the world
Engage in thoughtful service and meaningful guest experiences
Join a portfolio of brands with Marriott International
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Parttime

Work Type:

On-site work

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