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A field based position to manage a mixed portfolio of claims to include domestic, commercial & agricultural – claims typically up to £150,000
Job Responsibility:
Contribute to the general property productivity targets through effective planning and organization of personal workload
Manage the maintenance of Client relationships through management and delivery of SLA’s and achievement of KPI’s, in addition to proactive Client and Broker interaction to assist in efficient claims handling and business development opportunities
Ensure all Adjusting activities are fully compliant with the company’s procedures and external regulatory requirements
Participate where appropriate in the delivery of projects, ensuring personal contribution is completed within timescales and project requirements
Maintain awareness of Business Continuity programme and role within it
Able to demonstrate knowledge and/or awareness of FCA procedures and the TCF initiative
Actively seek to develop oneself and take responsibility for your own training and development
Requirements:
Insurance qualification (preferably ACII or ACILA) or Extensive claims adjusting experience preferred
Previous involvement in insurer client relationship management
Experience of agricultural insurance claims, rural communities and challenges preferred
Problem solving ability
Experience of using Symbility would be advantageous
Project management skills
Ability to demonstrate attention to detail
Dispute and resolution handling skills
Efficient use of technology
Ability to work on own initiative and within a team environment
Strong communication skills, both written and verbal
Excellent customer service & organisational skills
Nice to have:
Experience of using Symbility would be advantageous
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