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The Safety & Security Officer at The Ritz-Carlton Cleveland is responsible for ensuring the safety and security of the property, guests, and employees. Duties include patrolling the property, monitoring security systems, responding to emergencies, conducting investigations, and maintaining confidentiality. The role requires physical ability to stand, sit, or walk for extended periods, lift objects, and work in varying conditions. The position offers the opportunity to work in a luxury hospitality environment with a focus on professional development and a supportive team culture.
Job Responsibility:
Patrol property
Assist guests with room access
Monitor security systems
Respond to emergencies
Conduct investigations
Handle complaints
Maintain confidentiality
Complete incident reports
Resolve safety hazards
Escort unwelcome persons
Report vehicle accidents/thefts
Conduct interviews
Follow company policies
Ensure professional appearance
Welcome guests
Support team goals
Comply with quality standards
Requirements:
High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Ability to patrol property
Monitor security systems
Respond to emergencies
Conduct investigations
Handle complaints
Maintain confidentiality
Physical ability to stand, sit, or walk for extended periods
Lift objects up to 50 pounds without assistance
Move through confined spaces
Perform fine motor tasks
Work in varying environmental conditions
What we offer:
Opportunity to work in a luxury hospitality environment
Inclusive and diverse workplace culture
Professional development
Empowerment to be creative, thoughtful, and compassionate
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