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Our client is currently seeking a dedicated Sales Order Processor to join their team in Glasgow City Centre. This is an exciting opportunity to become part of a dynamic organisation that values client satisfaction and sales excellence. Training for this role will take place in Glasgow City Centre for 3–6 weeks to ensure you are fully equipped for success before moving to work fully from home.
Job Responsibility:
Manage existing and new customer relationships to ensure high levels of client satisfaction and encourage repeat business
Upsell products during client interactions to maximise sales opportunities
Efficiently handle incoming inquiries via a centralised mailbox, ensuring prompt and accurate responses
Issue quotations to customers, maintaining accuracy and compliance with company guidelines
Liaise with clients regarding lead times, updates, and order statuses
Track sales leads and inquiries, maintaining accurate and updated records
Handle inbound calls from customers, addressing queries, tracking orders, and managing parts/returns
Communicate with suppliers to ensure orders are processed within agreed timescales, fostering effective communication throughout
Requirements:
A confident and professional telephone manner with excellent communication skills
The ability to thrive in a fast-paced sales environment, meeting targets and deadlines
A customer-focused attitude, always aiming to provide the highest level of service
A genuine drive and ambition to achieve exceptional results for clients
Excellent MS Office skills, particularly proficiency in Excel
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