Sales Associate, IKEA

Sales Associate

IKEA

Location:

Malaysia, Petaling Jaya

Category:

Sales

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

Sales Associate role based at IKEA Damansara in Petaling Jaya, Malaysia. Responsibilities include customer engagement, merchandising, and meeting store goals. Candidates should be customer-focused, business-minded, and experienced in face-to-face customer service. Benefits include IKEA discounts, flexi benefits, maternity and paternity leave, and an inspiring work environment.

Job Responsibility:

To actively approach customers who you see require additional help
To identify their needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations
To understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet
To keep your area of responsibility clean, tidy, priced and fully stocked, and ensure that the IKEA basic merchandising standards are in place at all times to give customers a positive shopping experience
To convey passion about IKEA products and actively learn about their features and benefits, and you share this knowledge with customers and colleagues
To understand the store and department action plans. You take responsibility for your department goals and know how you contribute
To ensure you maximise sales whilst maintaining profitability by knowing and actively steering towards the top selling and prioritised products (e.g. overstock/overtag)

Requirements:

Willing to work at IKEA Pop-up Store – AEON Bukit Raja / AEON Mall Rawang / ECO Sanctuary Mall Rimbayu
Able to work shifts, weekends, and public holidays
Business-minded, result-driven, and customer-focused
Experience in a customer- and commercial-oriented business
Confident in proactively approaching and engaging with people
Interested in home furnishing and improving everyday life at home
Meticulous, disciplined, and adaptable to a fast-paced retail environment
Able to take initiative, make decisions, and multitask effectively
Polite, friendly, and experienced in face-to-face customer service
Enthusiastic team player with a flexible and open-to-change mindset
Assertive and able to remain calm under pressure
Computer literate with good attention to detail

What we offer:

IKEA discounts
Flexi benefits
Maternity and paternity leave
Gifts
Work environment
Incentive plan
Free Parking

Additional Information:

Job Posted:

March 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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